Job description


Reception Supervisor (1178)

  • Site / Department:
    Pendulum Hotel
  • Job Title :
    Reception Supervisor
  • Contract Type:

We have an exciting opportunity for a Reception Supervisor to join our team! Based in the centre of Manchester, the Pendulum Hotel are looking for a Reception Supervisor to lead room operations and manage Reception.

The Pendulum Hotel Manchester City & Manchester Conference Centre is a fantastic 3*Hotel and Conference Centre.

We are located just 5 minutes' walk from Manchester Piccadilly Station for trains, trams and a free bus service across the city. The Hotel is also located 15 minutes' drive from Manchester International Airport.

The hotels facilities are impressive with The Conservatory Bar & Courtyard, The Hub Bistro and Coffee Bean Cafe serving meals and drinks throughout the day, alongside 24 Hour Room Service. The Pendulum Hotel is home to state-of-the-art business facilities courtesy of The Manchester Conference Centre... Making the Pendulum Hotel unique!


About the role:

  • Manage and lead Reception ‘from the front', ensuring their delivery through the supportive and motivational leadership of team, in line with customer requirements and to the agreed quality standards
  • Supervise Health & Safety for Room Operations, ensuring Health & Safety requirements are monitored within the team, in line with iQ policy & procedures
  • Assist the Room Operations Manager with integrating and planning hotel room booking administration, and to deputise in the lead role during her/his absence
  • Oversee day-to-day services Reception areas, and as required hotel room booking administration, in order that facilities are provided and services are delivered to the customer's requirements and to the agreed quality standards


About you:

  • Skills and knowledge in Customer care / service excellence
  • Experience in a similar role


Close map
Pendulum Hotel and Manchester Conference Centre
Sackville Street, Manchester, United Kingdom, M1 3BB
  • Annual leave
  • Pension
  • Day off for birthday
  • Life Assurance
  • Parking Perks
  • Grab a cab- subsidised taxis for those on late shifts
  • Shout Outs- if you're mentioned for great service you'll receive a £10 voucher
  • Employee of the month
  • Gym Discounts
  • Season ticket loan
  • Access to thousand's of discounts and offers at shops you know and love
  • Cycle to work scheme
  • Eyecare vouchers
  • Payroll giving

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